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Privacy Policy

Home > Support Center > Privacy Policy

Betamakers is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Information we collect from you at different times depending on which sections of the website you make use of following:

Customer Accounts

When you register within the Customer System, either at the time of ordering or separately, we collect personal information which makes up your account. The information that we collect includes:

  • Username, Password and Email address to uniquely identify you in the Customer System
  • Full Name and Company Name
  • Full Postal Address including Postal/Zip Code, Country and Phone Number

You can keep your details up to date and make changes (except Username) by logging into the Customer System.

Orders

Once an order is placed, fraud checks are automatically carried out as detailed later in this document. The following payment information is stored on our servers:

  • Payment Type - Pay Pal or Credit/Debit Card
  • Transaction Result - Successful or Failed
  • Transaction reference number provided by Pay Pal or Card Processor
  • Payment Amount

Product Licenses

Each product license attached to an account stores the following information:

  • Hostname and IP address associated with the license
  • License error logs with associated hostname and IP address
  • Whether the license has been viewed and the agreement read in the Customer System
  • All downloads of files available for the license and associated User IP address

Shared Hosting

We keep the following information relevant to your account:

  • Account Hostname and Server Username
  • Data transfer and disk space usage for billing purposes
  • All Emails sent and received and logged as part of the standard operation of the mail server.

All shared hosting accounts are backed up to onsite Network Attached Storage nightly and retained for 7 days.

Communication

When you Email us or Submit a Ticket, we keep a record of the communication sent to and from us. This is kept after the query is resolved for historical purposes to help with diagnosing future problems, staff training and as a record of interactions with Customers. The full message is stored in our system which includes any remote access details you may provide us with for troubleshooting, as such we recommend you provide temporary login details if requested to do so.

You can log into the support system to view all communication logged under a specific Email address. If you do not have an account in the support system, when you Email us an auto responder will inform you of your login details.

Customer Forums

When you register within the Forums, we collect personal information which makes up your account.

The information that we collect includes:

  • Username, Password and Email address to uniquely identify you in the Forums
  • Other details such as Location and Interests can be added to your Profile once you are registered but are completely optional

You can keep your details up to date and make changes (except Username) by logging into the Forums.

Mailing List

When you register for our mailing list, we collect personal information which makes up your subscription. The information that we collect includes:

  • Full Name
  • Email Address

You can unsubscribe at any time from the mailing list page as well as by following the link provided at the bottom of all mailings sent out.

IP Addresses and Cookies

We collect information about your computer, including where available your IP address, for system administration, fraud protection and statistical reporting. This is statistical data about our user's browsing actions and patterns.

For the same reason, we may obtain information about your usage of the website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customize our site according to your individual interests and geographic location
  • To recognize you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.

Data Storage

All data that we collect from you, with the exceptions noted below, is stored within the United States which is within the European Economic Area ("EEA") and is therefore subject to the protections offered under US law. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers. Data submitted as part of your customer account, as detailed above, is submitted under a connection secured by industry standard SSL. You can tell where this is the case by the padlock symbol in your browser.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Data Retention

In accordance with the Home Office Voluntary Code of Practice on Data Retention, inactive Customer account data will be kept for a period of 12 months starting from the date of last access, which is defined as a successful login to the Betamakers Customer system. An exception to this rule exists where the customer has an active product license or service within the system in which case account data will be kept indefinitely (cancelled licenses/services will not trigger this).

Individual account holders may request the permanent deletion of their account and all associated data so long as no sales data is attached. Accounts with sales data will be retained for at least 6 years. This is in accordance with VAT regulations and the Limitation Act of 1980.

There are certain occasions when information needs to be preserved beyond any limits set out in this policy. Information may be retained beyond the period specified in the following circumstances:

  • Legal proceedings or a regulatory or similar investigation or obligation to produce information are known to be likely, threatened or actual.
  • A crime is suspected or detected.
  • Information is relevant to a company in liquidation or receivership, where a debt is due to Betamakers Corporation.

In the case of possible or actual legal proceedings, investigations or crimes occurring, the type of information that needs to be retained relates to any that will help or harm Betamakers Corporation or the other side's case or liability or amount involved.

Backup

Our backup policy means that data is backed up locally on the server itself with daily, weekly and monthly retention. Data is also backed up to onsite Network Attached Storage nightly and retained for 30 days. Additionally, 3 months of differential back-ups (weekly) are kept at an offsite location (within the United States). This means that accounts deleted at the end of month 12 will not be physically removed from the backup system until the end of month 15.

3rd Parties

Several 3rd party companies to provide various services for us. As part of the provision of these services to Betamakers Corporation, certain personal data may be accessed by their representatives at certain times. Details of these partnerships are explained below.

With the exceptions noted, no account data is stored by any of these companies - all data remains on our servers within the United States and is accessed through the secure interfaces we provide.

  • Google Analytics
    We use the Google Analytics service to track visitors to our website to determine how many visitors we are receiving and in conjunction with our marketing efforts. Access data is stored by Google for this purpose.
  • Google Apps
    We use the Google Apps service to provide hosted email. All email is routed through and stored on Google servers.
  • Mobilink
    The Betamakers phone system is provided by Mobilink. As such, all calls are logged along with the incoming phone number, call duration and time stamp for billing and reporting purposes.

Disclosure of Your Information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Betamakers Corporation or substantially all of its assets are acquired by a third party, in which case personal data held by it about its Customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Betamakers Corporation, our Customers, or others.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. No mailings are ever sent out unless you specifically register for one of our mailing lists.

The website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Access to Information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of PKR 500 to meet our costs in providing you with details of the information we hold about you.

Last Updated: Sunday, 1 September, 2013

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